Easy Returns & Trusted Customer Support
At APEX Real Gold Jewellery, customer satisfaction is our highest priority. Every jewellery piece is carefully inspected, securely packed, and quality-checked before dispatch to ensure it reaches you in perfect condition.
We strive to provide a smooth and trusted shopping experience. However, if you face any issue with your order, our support team is always ready to assist you quickly and professionally.
We recommend checking your package carefully at the time of delivery.
Definition of Return
A ‘Return’ refers to the process of returning a product purchased from APEX Real Gold Jewellery under eligible return conditions.
Eligibility Criteria for Return
- Return request must be raised within 7 days of delivery
- Product must be unused and in original condition
- Original packaging and invoice are required
- Product should not show signs of wear or damage caused after delivery
Eligible Return Scenarios
- Damaged jewellery received
- Incorrect product delivered
- Missing item or accessories
- Product received different from website description
- Manufacturing defect found in the product
Non-Returnable Conditions
- Customized or personalized jewellery items
- Products damaged after use
- Items returned without original packaging
- Products showing signs of wear, misuse, or alteration
- Return requests raised after the allowed period
Important Note
If the package appears tampered with or damaged during delivery, please do not accept it and contact our support team immediately.
In case a replacement product is unavailable, an eligible refund will be processed.
How to Request a Return or Refund
- Email: [email protected]
- Customer Support: +91 9100606555
Once your request is verified, refunds will be initiated within 72 hours and credited to the original payment method within 5–7 business days.
Return Shipping Responsibility
Customers may be required to bear return shipping charges unless the issue is caused by a wrong or damaged product delivered by us.
We recommend using a reliable and trackable courier service for all returns.
Exchange Policy
If you receive an incorrect or defective item, our team will assist you with a smooth exchange process based on product availability.
Policy Abuse Notice
Fraudulent or repeated misuse of return requests may lead to cancellation of future orders or restriction of services.
Thank you for shopping with APEX — where trust, quality, and elegance come together ✨
